Operator (0)

Operator service assists you 24 hours a day, 7 days a week. Reaching an operator could not be easier - simply dial 0.

• Information
• Overseas directory assistance
• Person-to-person or assisted calls
• Calls using the Calling Card
• Calls charged to a 3rd number
• Collect calls
• Calls charged to a credit card
• Requests for line check or interruption

Directory Assistance (411)

Need help finding a telephone number? Call our directory assistance; just dial 411 to obtain a telephone number either from within your local dialling area or within the same area code. To find a telephone number with a different area code, dial 1 + area code + 555-1212.

Note : Your account will be charged on a per-use basis.

Technical Support and Repair Service (611)

Vidéotron's network is closely monitored 24 hours a day, 7 days a week. Should you ever have a problem with your business telephone line or if you have a technical question, call our technical support service at 611 ( from a Vidéotron network line), (514) 380-7000 or
1-800-561-4248 ( from all other networks).

Emergency Service (911)

To reach emergency services (fire, police, ambulance), dial 911 if this service is available in your municipality.

Vidétron telephone service fully supports the 911 emergency service by providing your name, address and telephone number to the emergency control center serving your municipality.

Note that the 911 emergency service is you have Vidéotron's basic business line. There are no additional fees, as with certain competitors.

Relay Service for the Hearing and Speech-impaired

The relay service is adapted to meet the needs of people with hearing problems who use a telecommunication device for the deaf, a TTY/teletypewriter, or other types of specialized devices to place or receive calls.

Hearing people who wish to reach hearing-impaired people via the relay service may do so by dialling 1-800-855-0511.

10-digit Dialling

The growing popularity of new communication services and technologies has led to a dramatic increase in the demand for phone numbers in several regions across Canada.

The solution: 10-digit local dialling. The introduction of this dialling method created millions of new numbers in these regions.

Two new area codes will be introduced in 2006:

• 438 in Québec's 514 region
• 226 in Ontario's 519 region

This means there are no changes whatsoever to existing numbers. The new area code will be assigned only to new numbers.

When a new area code is added, 10-digit dialling becomes mandatory for all local calls. The same phone number can then exist in two separate area codes.

Reprogram your telephone equipment and use 10-digit local dialling starting now.
Add the area code to all programmed numbers in your telecommunications equipment, including:

• Speed-dial lists
• Telephone options and functions (such as call forwarding, call blocking, call display, etc.)
• Fax machines
• Modems and Internet dial-up systems
• Equipment for the hearing-impaired
• Cellular phones and other wireless devices
• Alarm and security systems (making sure the pre-programmed number in case of emergency includes the area code)
• Etc.

Don't hesitate to contact your service provider for details on how to program your telecommunication devices and systems. Some charges may apply in certain cases, depending on your service agreement.

For more information, visit www.dial10.ca.

Electrical redundancy

In the event of a power failure, a battery provides up to eight hours of backup power*