Operator (0)

Operator service assists you 24 hours a day, 7 days a week. Reaching an operator could not be easier - simply dial 0.

• Information
• Overseas directory assistance
• Person-to-person or assisted calls
• Calls using the Calling Card
• Calls charged to a 3rd number
• Collect calls
• Calls charged to a credit card
• Requests for line check or interruption

Directory Assistance (411)

Need help finding a telephone number? Call our directory assistance; just dial 411 to obtain a telephone number either from within your local dialling area or within the same area code. To find a telephone number with a different area code, dial 1 + area code + 555-1212.

Note : Your account will be charged on a per-use basis.

Technical Support and Repair Service (611)

Vidéotron's network is closely monitored 24 hours a day, 7 days a week. Should you ever have a problem with your business telephone line or if you have a technical question, call our technical support service at 611 ( from a Vidéotron network line), (514) 380-7000 or
1-800-561-4248 ( from all other networks).

Emergency Service (911)

To reach emergency services (fire, police, ambulance), dial 911 if this service is available in your municipality.

Vidétron telephone service fully supports the 911 emergency service by providing your name, address and telephone number to the emergency control center serving your municipality.

Relay Service for the Hearing and Speech-impaired

The relay service is adapted to meet the needs of people with hearing problems who use a telecommunication device for the deaf, a TTY/teletypewriter, or other types of specialized devices to place or receive calls.

Hearing people who wish to reach hearing-impaired people via the relay service may do so by dialling 1-800-855-0511.

Electrical redundancy

In the event of a power failure, a battery provides up to eight hours of backup power*