Call Display

Call display allows you to see the name and telephone number of the person trying to reach you before you answer the call.

• Avoid unwanted calls
• Only answer important calls
• Save time!

Note: The call display service requires a telephone with a display screen.

Call Blocking *67

The call blocking service prevents the person you are calling from seeing your name and telephone number displayed on their telephone screen. Instead, the message "Confidential name - confidential number" appears.

• Ensure your privacy
• Dial a code and your number becomes private
• And, it's free!

Call Waiting

The call waiting service prevents you from missing a call when you are on the line. A brief tone alerts you to another incoming call.

• Never miss another sale
• Differentiate local calls from long-distance calls thanks to different tones
• Answer important calls quicker

Visual Call Waiting

The visual call waiting service allows you to see the name and telephone number of the person trying to reach you while you are already on the line.

• Be even more efficient!
• Prioritize important calls
• And, it's free⁽¹⁾!

Note: Your telephone must be compatible with this service.
(1) Free on demand with Call Display and Call Waiting.

Call Forwarding *72

Are you always on the go and hard to reach?

• Give one number to your customers
• Transfer your calls where you want, to any phone (cell phone, pager) or another line.
• Make life easier for you and your customers!

Note : If you forward your calls to a telephone number outside your local calling area, the usual long-distance charges will be billed if there is an answer at that number.

Three-way Calling *71

Bring a third person into your conversation with this tool customized for the business world.

• Minimize your travels
• Increase your efficiency
• Settle your accounts quickly

Personalized Ring

The personalized ring service enables you to add a telephone number to your business line. Each number will have a distinctive ring, allowing you to distinguish among calls before answering. You can tell whether the calls are going to your fax machine or to specific employees, and you'll be able to differentiate business calls from personal calls.

Last Call Return *69

Don't have voice mail? Just missed a call that may have been from that important client? This feature is perfect for you! It allows you to obtain and automatically redial the telephone number of the last person who called your number.

• Get peace of mind: see who called you.
• No pen? No problem, redial is automatic.

Busy Call Return *66

You absolutely have to talk to your client, but the line is busy? No need to panic, the busy call return service monitors the busy line for 30 minutes. When the line becomes free, your telephone will ring in a distinctive way.

• Concentrate on your business without worries
• Ensure that you are the next person to get through to your client

Hunting (Cascade)

Do you receive a large number of calls? The Hunting (cascade) will help manage your calls. If you are already on the line with one customer and another calls, it will automatically be transferred to your second line. If the call is not answered, it will be redirected to your voice mail used for your first line². Your customers won't know the difference.

If you have more than one department, you can set up a cascade sequence for each of them. One for Accounting for example, and another one for Sales.

• Manage a large number of calls
• Never miss another important call
• Never interrupt important calls
• No tone or ring indicating an incoming call
• And, it's free!

(2) If you are already subscribed to the Voice mail option.

Call Trace *57

Are you a victim of telephone harassment? Take action by retracing the origin of those harassing calls. Be ready to give the telephone numbers to the police so they can conduct their investigation. Vidéotron only discloses the information provided by the Call Trace service to duly mandated authorities.

• Never be harassed again
• Ensure your safety

Note : Charges apply each time this service is used (whether or not you call the police).