Softphone: Features, Specifications and Computer required configuration - Vidéotron Business Solutions

Digital Telephony at a glance

Digital Telephony is:

1. An SME digital link: a "super" business line that offers you all the functions you need with an unparalleled call capacity of three calls thanks to its multi-line tool. All this with the call quality of traditional telephony.
2. A Softphone: a complete and simple telephone station on your computer.

SME Digital Link

Multi-line tool

Manage up to three calls simultaneously!

• The multi-line tool enables you to easily manage more incoming and outgoing calls than a traditional line.
• Let your employees benefit from this service by adding Softphone stations to your SME Digital Link.
• Your employees will have their own telephone station, number and voice mail. They will be more efficient without increasing your telephone bill.

Traditional features of local telephony

Digital Telephony offers, at no additional cost, all the features of traditional local telephony including:

• Call Display
• Call Waiting
• Conference Call (up to four participants)
• Busy Call Return
• Last Call Return
• Transfer of call in progress
• Registration in white and yellow pages and MediaPages
• Access to directory service (411), operator (0), emergency services (911).

See the detailed list of basic options and functions of the Softphone.

Note: 911 emergency services are limited. To learn more, consult videotron.com/business/nomadic911.

The Softphone

The Softphone is a telephone station on your computer. Each is equipped with:

• a distinct phone number
• voice mail
• Call Manager
• a user license

A complete and simple interface

Simple commands for optimum use of all its traditional and innovative functionalities. In just a few minutes, you will have done more than with any other phone!

See the demo to see how easy-to-use and efficient the Softphone is...

You'll learn how to:

• Place and receive calls
• Manage many calls simultaneously and make conference calls
• Place multiple call forwards from the Call Manager

Your local call zone follows you!

Your local call zone follows you everywhere! Place and receive calls from anywhere as if you never left the office.

All you need is an Internet connection. Bring your laptop, connect to your phone and make your calls!*

A Web Call Manager

The Personal Call Manager is included with the Softphone service. It's a Web portal that lets you effectively manage your calls and consult call details online. In other words, it lets you take control of your calls.

• Multiple Ringing
  Direct your incoming calls towards a variety of numbers. You can make other numbers ring simultaneously or sequentially, including your wireless phone, no matter who is providing your telephone service.
• Call Forwarding
  Automatically transfer your calls to a number you can be reached. Forgot to transfer your calls before leaving the office? Do it at home from your Personal Call Manager.
• Call Log
  Consult the details of the last 100 calls placed and received. Export these details to an electronic file for even more effective management.
• Call Screening
  Choose the numbers you wish to temporarily block. They will be redirected to your voice mail.
• Do Not Disturb
  Turn off the ringer and give yourself a little quiet time. Choose the times of day you wish to not receive calls.
• Voice Mail Settings
  Define the number of rings before voice mail takes the call.

Find the answers to your questions by browsing the Help section.

Multimedia functions

If the person you are calling also has Softphone, here's what you can do:

• Video phone
  Does the person you are calling also have a Webcam? Combine the useful with the pleasant and speak in motion. Video conferences are also possible when all participants have a Webcam.
• Instant messaging
  You are talking to a client and you are missing information that your co-worker has. Send an instant message and get the answer without interrupting your call.
• Presence
  The Softphone lets you know if your colleagues are available anytime.
• File transfer
  Talking to a colleague on the phone? Send files directly to enhance your point.

Headset

For the ultimate Softphone experience, you'll need a high-quality headset. Please note that Vidéotron only supports the USB format. Vidéotron recommends professional quality headsets for maximum sound quality.

An easy-to-install software

Install the Softphone in just a few minutes. Subscribe by dialling 514-380-7000. Then:

1. Go to the following address: videotron.com/business/softphone/download
2. Enter the username and password provided when you subscribed
3. Download, follow the steps outlined and install it on your computer
4. Put on your headset and start making calls. It's that easy!

Minimum configuration

Minimum configuration for an audio conversation are:

• Windows XP with SP2 (not compatible with Windows Vista)
• Pentium 4, 1.5 GHz processor
• 64 MB of available RAM
• 75 MB of free hard disk space
• Vidéotron Basic Internet access*
• Regular or USB headset (USB recommended)

Additional configuration for video conversation :

• Pentium 4, 3 GHz processor or faster
• 1-megapixel USB Webcam, 15 images per second

* Although Softphone works with high-speed Internet access, the quality of voice communications is guaranteed when the computer is directly connected to the Vidéotron Internet cable modem at your civic address.