High-Speed Internet

Product/Solution

May be suitable for average use for 2-5 users

• 7 email addresses
• Maximum capacity of 2 GB per email address
• Access your WebMail via videotron.com
• 20 hours of free dial-up Internet for when you're on the go
• Customer Service exclusively dedicated to Business customers
• Technical Support available 24 hours a day, 7 days a week

Options that respond to your needs!

• Domain name
  • Customize your e-mails (e.g. email@yourcompany.ca) and/or your corporate Web site address (e.g. www.yourcompany.ca).
  • If your company already has a domain name, Videotron can also host it on its servers (5).
• Videotron Security Services
  • Antivirus, Firewall, Anti-Spyware, etc.
• Static IP address
  • A static IP address lets you host you Web site and/or e-mails on your own servers, connect your various offices via a virtual private network and much more
• Additional e-mail boxes
  • Need more e-mail boxes? With Videotron, every additional mailbox you get has a capacity of 2 GB.
• 10 GB WebMail inbox
  • Add 10 GB storage space to your Videotron Webmail inbox.

Technical

Configuration Requirements

Minimum configuration requirements needed to access Videotron's Internet services

Operating system*	Windows 98/98Se	Windows Me/2000/XP	Mac OS 8.0 or later with Open Transport 2.6.2
Required processor	Pentium	Pentium	Power PC, G3 or +
RAM	32 MB	64 MB (1)	32 MB
Hard-disk space during installation	+/- 98 MB		+/- 30 MB
Hard-disk space after installation	50 MB + cache		30 MB + cache
CD-ROM drive	2x or faster
Required communication equipment	USB port (2) or network port (3)		Network port
	Cable modem Telephone modem 28.8 Kbps or faster (4)		Cable modem Telephone modem 28.8 Kbps or faster (4)

Acceptable Use Policy

Videotron Business Solutions' Acceptable Use Policy aims at protecting Videotron, its customers and the Internet community in general against activities that are contrary to netiquette and, in some cases, illegal.

Uses permitted / prohibited

Any activity that prohibits someone else to enjoy fully his Internet access or that infringes on his rights is prohibited.

Content

The following are prohibited on, or originating from, Videotron's network :

• transmitting, storing or distributing :
• material that is legally protected (by copyright, trademark, trade secret, etc.), without proper authorization;
• viruses, worms, Trojan horses, spyware, or any material used to make them.
• obscene or defamatory content;
• sending unsolicited e-mail (« junk mail », « spam »);
• « excessive crossposting » on Usenet;
• using or setting an « open » server, such as a mail relay or a proxy (these servers are allowed provided that they are configured in such a way as to limit their access only to the users of the Customer).

Network Security

The following or similar activities are forbidden :

• probing, scanning, vulnerability testing, illegal access or attempt thereof;
• interfering with the service to a user, a system, a host or a network; denial of service (DoS) attacks : mailbomb, flood, system overload, vulnerability exploit;
• altering or forging of TCP, mail or Usenet headers (« spoofing ») to conceal identity (This provision is not intended to disallow the use of aliases when and where it is a common practice).

Coverage of the Policy

This Policy applies to any and all user of Videotron's network, whether or not they have a direct contract with Videotron. Each customer has the responsibility to see to it that his end-users / customers respect this AUP.

The spirit of the Policy is to be considered. Any technical detail herein is only an example. The list is neither exhaustive nor restrictive.

Consequences

All events reported or detected are investigated.

Videotron may involve, and will cooperate with, law enforcement authorities, if need be.

Violation of this AUP may result in partial or total suspension of the Service, temporarily or permanently. In accordance with the sections Use of the services and Interruption and Termination, included as provided for in the Terms of Services attached to Videotron's standard contracts, the following actions may be taken to enforce this Policy :

• removal of illegal documents;
• access filtering;
• temporary Service suspension;
• termination of the Agreement according to the procedure set forth in the latter.

The technical representative of the customer will be informed of any derogatory activity and will be given a reasonable delay to remedy. However, in all cases, Videotron reserves the right to take any action, without prior notice, to protect itself, its network, customers, installations and equipments.

Contacts

If an illegal activity does not originate for Videotron's network, please contact the originating ISP.

To report an incident, please send an e-mail to abuse@videotron.net. Be sure to include all relevant information that will enable us to track the incident :

• date, time and time-zone of the incident;
• originating IP address;
• details of the infraction (firewall log; copy of message, e-mail, including all headers, etc.).

For further information on this AUP, send an e-mail to abuse@videotron.net.