Integrated service from end to end
Whether you use traditional services concentrated in one place or more cutting-edge software services (SaaS), Videotron's Fibre Optic Internet Service is the right solution!
- No intermediary: Thanks to its extensive network of optical fibres and its abundance of local loops, Videotron manages network access without any intermediary. You benefit from faster delivery service and reduced risk factors.
- The best connections: Vidéotron acquires bandwidth from the biggest players in the industry — directly and always through redundant links.
- A high-performance network: Boasting over 99.99% reliability, our infrastructure is equipped with state-of-the-art optical transmission systems. Our traffic management leaves no room for compromise – there is no slowing down of your data transfer.
- The redundancy of our facilities at all levels: transit, IP backbone, transport, distribution. Different redundancy options are also available in the access network: POP, fibre path, building entry, inside cabling and equipment.
- Efficient technical support: Available 24 hours a day, 7 days a week, our technicians will respond within 30 minutes to help you find a solution.
No wonder that Videotron's Internet service for business enjoys the highest satisfaction rate in the industry!*
* Satisfaction rate of 96.8% according to a Léger Marketing study of businesses with 50 or more employees, May 2012.
Services offered
Our flexible range of Internet connections — from 1 Mbps to 10 Gbps — allows you to cope with periods of growth, or in situations where you only want to pay for what you actually used.
- Internet service at a fixed rate
- Internet service by use
- Internet for content providers (80-20)
- Dial-up Internet service
Features
- Fibre optic access
- Symmetrical data transfer
- Unlimited volume data transfer
- Unlimited usage time
- Equipment included
- Fixed IP address included
- Email boxes, multiple aliases, anti-spam
- Domain name registration
- Domain name hosting service
- Primary and secondary DNS services
- Single-contact, bilingual trouble management services, available 24 hours a day, 7 days a week
Options
- Redundant Internet access (two diverse fibre optic paths and two routers) providing high availability after cable cut
- BGP-4 service
- Registration and hosting of a second domain name
- Additional email boxes
- Additional aliases
- Roaming within Canada/United States
- Bundled or Stand-alone Multiport Internet service
Videotron Business Solutions' Acceptable Use Policy aims at protecting Videotron, its customers and the Internet community in general against activities that are contrary to netiquette and, in some cases, illegal.
Uses permitted / prohibited
Any activity that prohibits someone else to enjoy fully his Internet access or that infringes on his rights is prohibited.
Content
The following are prohibited on, or originating from, Videotron's network :
- transmitting, storing or distributing :
- material that is legally protected (by copyright, trademark, trade secret, etc.), without proper authorization;
- viruses, worms, Trojan horses, spyware, or any material used to make them.
- obscene or defamatory content;
- sending unsolicited e-mail (« junk mail », « spam »);
- « excessive crossposting » on Usenet;
- using or setting an « open » server, such as a mail relay or a proxy (these servers are allowed provided that they are configured in such a way as to limit their access only to the users of the Customer).
Network Security
The following or similar activities are forbidden :
- probing, scanning, vulnerability testing, illegal access or attempt thereof;
- interfering with the service to a user, a system, a host or a network; denial of service (DoS) attacks : mailbomb, flood, system overload, vulnerability exploit;
- altering or forging of TCP, mail or Usenet headers (« spoofing ») to conceal identity (This provision is not intended to disallow the use of aliases when and where it is a common practice).
Coverage of the Policy
This Policy applies to any and all user of Videotron's network, whether or not they have a direct contract with Videotron. Each customer has the responsibility to see to it that his end-users / customers respect this AUP.
The spirit of the Policy is to be considered. Any technical detail herein is only an example. The list is neither exhaustive nor restrictive.
Consequences
All events reported or detected are investigated.
Videotron may involve, and will cooperate with, law enforcement authorities, if need be.
Violation of this AUP may result in partial or total suspension of the Service, temporarily or permanently. In accordance with the sections Use of the services and Interruption and Termination, included as provided for in the Terms of Services attached to Videotron's standard contracts, the following actions may be taken to enforce this Policy :
- removal of illegal documents;
- access filtering;
- temporary Service suspension;
- termination of the Agreement according to the procedure set forth in the latter.
The technical representative of the customer will be informed of any derogatory activity and will be given a reasonable delay to remedy. However, in all cases, Videotron reserves the right to take any action, without prior notice, to protect itself, its network, customers, installations and equipments.
Contacts
If an illegal activity does not originate for Videotron's network, please contact the originating ISP.
To report an incident, please send an e-mail to abuse@videotron.net. Be sure to include all relevant information that will enable us to track the incident :
- date, time and time-zone of the incident;
- originating IP address;
- details of the infraction (firewall log; copy of message, e-mail, including all headers, etc.).
For further information on this AUP, send an e-mail to abuse@videotron.net.
© Videotron Business Solutions
